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When acting on your matter, we pride ourselves in being:
• Technically strong delivering robust legal advice and services.
• Supportive to you during what may be a difficult, stressful or pressurised point in your personal or business life.
• Approachable whilst remaining highly professional. We are accessible and friendly. We will always respond swiftly to any
queries you may have and no query is ever considered trivial or inappropriate.
• Excellent communicators by always responding to your telephone calls and letters promptly and keeping you informed every step of the way.
• Expeditious by aiming to conclude your matter as quickly as possible within the restraints of ensuring that your interests are best protected at all times.
• Transparent by being completely open and honest with you.
• On Your Side by treating your matter as though it is our own and using all our passion and best endeavours to ensure you receive the best possible results.
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This accreditation recognises that our organisation uses different means to achieve success through our people.We value and nurture the positive impact which our staff contribute to our business. | | | | |
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We are subscribed to the HIP code which provides protection for homebuyers, sellers, estate agents, conveyancers and mortgage lenders who rely on information in a Home Information Pack (HIP) in England and Wales. As a Home Information Pack Provider we are committed to providing a high quality product. As a subscriber to the HIP code our compliance to achieve this objective is independently monitored and assessed. | | | |
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| |  | We are very proud to be a Lexcel accredited Law Firm. Lexcel is a certification awarded to Solicitors by the Law Society for their practice management standards. The Law Society states “the Lexcel Practice Management Standard is only awarded to Solicitors who meet the highest management and customer care standard.” Lexcel accredited practices undergo rigorous independent assessment every year to ensure they meet required standards of excellence in areas such as client care, case management and risk management “ | | | |  | We are one of the few Law Firm’s in the country to hold ISO 14001 accreditation. This is an accreditation which promotes continuous improvement in the environmental performance of a business. | | | |  | We are also proud to be ISO 9001 accredited. ISO 9001 is an international quality standard used to assess the ability of a business to meet customer and applicable regulatory requirements and thereby addressing customer satisfaction. | | | |  | We are members of MASS and our Litigation Director Kevin Maguire is the Regional Coordinator and former Chairman of MASS training. MASS is a non profit making organisation to promote the highest standards of legal services through education and representation in the pursuit of justice for the victims of road traffic accidents. In order to be accepted all MASS members have to prove their expertise in road traffic accident claims. |
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